Office Representative - State Farm Agent Team Member
Full Time in Cheektowaga, NY
Position OverviewCompensation and Benefits Estimated $37K – $41K annually. Hourly pay plus Bonus Opportunities. 8:45-5pm M-F, No Weekends. Paid time off (vacation and personal/sick days). Paid Holidays/ Federal Holidays Off. Casual, small office environment with a large well-known company. 45-minute Lunch. 401K Match. Great opportunity for customer service experience and advancement. Computer competency / familiarity with Microsoft office preferred. Interview requires a simple literacy and math assessment. Licensed position – Attainment of NY Property/Casualty insurance license required with Reimbursement for Course and 1st test. Responsibilities· Answer phones and direct customers to appropriate team members. Process payments, email documents, and assist sales staff. Identify customer needs and respond accordingly with fast, accurate and friendly service. Assisting with general office duties. Help maintain high retention rate by building strong relationships with existing clients. Taking on additional higher-level tasks as new skills and knowledge are acquired (like conducting client appointments, policy coverage analysis and evaluation, among other things) Requirements· Have an upbeat, positive, and coachable attitude. Ability to prioritize, follow-through, follow up, and work effectively with a team. Excellent Communication skills, and Strong Work Ethic. No Education Requirement, all are encouraged to apply. Values of our teamOur goal is to not only help our customers meet their ever-changing needs throughout their life, but to also promote a healthy work-life balance within our own team. Customer service is sometimes difficult, but we are looking for someone who will persevere and find the positives in any situation. Empathy, Professionalism, and a little Detective work go a long way in determining the best ways to help our customers accomplish their goals to meet their needs. Compensación: $37,000.00 - $41,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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