State Farm® Insurance Agent Michael Casseri
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Annette Marchese
November 6, 2024
5
out of
5
rating by Annette Marchese
"Rakib was a pleasure to work with. He was patient explaining coverage options for auto, home and umbrella policies."
We responded:
"Thank you for your wonderful 5-star Google review, Annette! I'm thrilled to hear that you had a fantastic experience with Rakib. My State Farm team and I are proud to be your good neighbor! Michael Casseri, State Farm Agent Williamsville/Cheektowaga."
William Crossetta
September 9, 2024
5
out of
5
rating by William Crossetta
"Rakib did a great job explaining the policies. We looked at other insurance companies but came back and signed up with him. Happy we did. Very satisfied with our policy and costs associated with it. Hopefully we will never need it!"
We responded:
"Thank you so much William for taking the time to leave our State Farm Insurance Office a 5-star Google review! Rakib does an excellent job explaining the nuances of insurance, so you leave with answers and not questions. I will pass along your kind words to Rakib as I know he will appreciate them. We hope you have a great rest of your week! - Michael Casseri State Farm Insurance Office, Williamsville NY"
Judy Dickinson
September 3, 2024
5
out of
5
rating by Judy Dickinson
"Recently moved from GA to NY. Dave McKay at this State Farm is wonderful. Very accommodating and friendly. Made a big move so much easier."
We responded:
"Judy, thank you for your wonderful 5-Star Google Review and for your kind words about Dave! Moving can be quite challenging, so I'm delighted that we were able to make the process easier for you by helping you with your insurance needs in New York. Remember, we are always here to assist you with any additional insurance and financial service requirements that may come up - Michael Casseri, State Farm Agent"
STEVEN SMITH
August 14, 2024
5
out of
5
rating by STEVEN SMITH
"Becka P. was absolutely phenomenal in helping me! The team here really cares about their clients. Definitely one of the best State Farm agents I have ever had! I have had my share since I have been moving all over the northeast! They were determined and supportive. I would recommend this agent to anyone looking!"
We responded:
"Thank you so much for your wonderful Google review, Steven! We’re thrilled to hear that Becka was able to assist you so effectively and that our team’s dedication made a difference in your experience. We truly appreciate your kind words and are grateful for your recommendation. If you ever need anything else or have further questions, don’t hesitate to reach out. We’re here to help! - Michael Casseri State Farm Insurance, Williamsville NY"
Carrie Choate
August 2, 2024
5
out of
5
rating by Carrie Choate
"Becka and Seirra were very helpful."
We responded:
"Carrie, thank you for the 5-Star Google Review! I'm pleased that both Becka and Sierra were able to work with you and help you out! This teamwork and excellent service is what you can always expect to receive from my Team! - Michael Casseri, State Farm Agent "
Paul Szczesny
July 8, 2024
4
out of
5
rating by Paul Szczesny
"Very helpful and patient .Answered all my questions"
We responded:
"Paul, thank you very much for your kind words and Google Review! I'm very pleased that Rakib was able to help you out. I, along with my team, look forward to taking care of your insurance needs going forward! - Michael Casseri, State Farm Agent"
Mike Jones
June 21, 2024
5
out of
5
rating by Mike Jones
"Absolutely pleasure to deal with Becca she made a rough situation extremely easy and she was very pleasant and understanding and professional and I believe she is an amazing addition to your agency."
We responded:
"Thank you very much for the 5-Star Google Review, Mike! And I concur with your kind words regarding Becka and the service she provided...she has been an amazing addition to my Agency Team! We are here to help whenever the need arises! - Michael Casseri, State Farm Agent "
John b
June 19, 2024
5
out of
5
rating by John b
"Excellent service. Answered all questions and was thorough on follow-ups without being overpowering."
We responded:
"Hi John, your 5-Star Google review is truly appreciated! We take great pride in providing excellent customer service and I'm very pleased that you experienced exactly that! We look forward to helping you with all your future insurance needs - Michael Casseri, State Farm Agent"
Peter Tonsoline
June 5, 2024
5
out of
5
rating by Peter Tonsoline
"This my first auto claim through State Farm and I was very unsure of the process and the steps involved. Kelly was extremely helpful and helped me though this. She was more that patient and very considerate of my shortcomings and ignorance for initiating the claim. She made my day very enjoyable!"
We responded:
"Peter, thank you for the 5-Star Google Review! I'm glad Kelly was able to help you through the claims process. A claim can be a very trying and upsetting experience, and as your State Farm Agent and Agency Team, we want to make this process as clear and efficient as possible. I'm sorry you had a loss, but very happy that we were able to help make it less stressful. Michael Casseri, State Farm Agent "
Cosmetics Cat
June 5, 2024
5
out of
5
rating by Cosmetics Cat
"Great service, friendly staff!!!! Ask for Kelly."
We responded:
"Thank you for the 5-Star Google Review! Kelly, and my entire Team, strives to provide great customer service and a friendly, welcoming environment. I'm glad that you experienced this firsthand! Michael Casseri, State Farm Agent"
Jessica Ingalsbe
May 22, 2024
5
out of
5
rating by Jessica Ingalsbe
"Becka helped me take of renters insurance during a move. She was super helpful, quick to respond and answered all of my questions."
We responded:
"Thank you for the 5-Star Google Review Jessica! I'm pleased Becka was able to help you with your move and we look forward to taking care of your future insurance needs. Enjoy the Memorial Day Weekend - Michael Casseri, State Farm Agent "
Debora Walker
May 20, 2024
5
out of
5
rating by Debora Walker
"I want to thank Dave and the State Farm Insurance Agency for taking time giving me a better rate to be able to bundle both my auto and home insurance at such a short notice at such a great rate. I appreciate it so very much. Thank you."
We responded:
"Thank you so much Debora for taking the time to leave our Williamsville State Farm Insurance Office a 5 star Google Review! I am so glad to hear Dave was able to assist you with your home and auto insurance. We pride ourselves in making the insurance process as seamless as possible. Thanks again and we hope you have a great Memorial Day Weekend!"
Krisanne
April 24, 2024
5
out of
5
rating by Krisanne
"Love them, always able to answer my question and help me out when needed."
We responded:
"Thank you for the rating Krisanne, I appreciate it!"
Nadine Vegas
January 12, 2024
5
out of
5
rating by Nadine Vegas
"Above and beyond customer service. Thank you so much best agent ever."
We responded:
"Thank you so much Nadine for taking the time to leave our State Farm Insurance Office a 5 star Google review. So glad to hear you are pleased with our level of customer service. Thank you again and we hope you are able to stay safe out there. - Michael Casseri State Farm Insurance, Williamsville NY"
earl roneker
December 30, 2023
5
out of
5
rating by earl roneker
"Real customer support from this crew. They did a not nice job."
We responded:
"We appreciate you taking the time to write our State Farm Office a 5 star Google review, Earl. We look forward to helping you with additional insurance needs in the future. - Michael Casseri State Farm Insurance, Williamsville NY"
Vick Hector
December 14, 2023
1
out of
5
rating by Vick Hector
"I have the worst experience ever happening to my life from this agent. Been with them for few years and yesterday I told them that I want to switch the plate from my own old vehicle to my current vehicle because I love the number of that plate and dont want to lost that number. David were so rude on the phone with me saying that he never seen this in his 50 years, who want to keep their plate number that they like ??? and keep asking us what the reason behind that of us want to keep that plate number instead of our current plate. I explained to him just becauseee we like that number on my old car and I just returned the current plate number to dmv. We at dmv with a new registration under the plate number that we ask for, DmV accepted everything but why not the insurance accept just to switch the plate ? and he just said he will call me back later and let us hanging there with no ideas what we have to do tonight with my car in the parking lot, have no idea if we have insurance or not or allow to drive ??? He didn’t explain anything nicely and his attitude is really shock me. Also , they put a new 2023 suv car under my insurance policy without my permission and charge us the money and of course without any apology from him that their fault to accident put the wrong car to my policy. We are have no problem to wait for everything to be fix but the attitude and how rude David was on the phone make me want to leave this insurance company as soon as possible. Also at the same night, I went to different agency name Michael Messuro and the lady over there were explaining everything so nice to me and apology for their mistake really make us feel better and she also tried to help us out everything smoothly and especially listen to me instead of cut me off while I’m taking like David when I’m on the phone with him . Everyone make the mistake and that are fine but they way you handle your mistake are make everything different. Hope this message can go to the manager and get a better customer service for our customers."
carlo perfetto
November 22, 2023
1
out of
5
rating by carlo perfetto
"Do not get insurance of any kind from this business!! They have the worst customer service! They have an employee that goes by the name Dan. Dan calls 3 times in a row at 9am without leaving a voicemail just keeps calling till somebody answers. Not only that this company is stealing from me! It was agreed upon to pay a one time full policy payment and they still charge you monthly after admitting they messed up! I will be going to the news stations and filing a police report for harassment. The owner Mike is also a non caring human being and just dismissed everything I had to say, and would do nothing to assist me other than to say find some other place to insure you than! I’m sure the response will be all defense, we tried to help you out etc etc, meanwhile they will do nothing for having employees that harass you and hang up the phone on you."
Kevin Kane
April 3, 2023
5
out of
5
rating by Kevin Kane
"Just got done with the (surprisingly involved) process of transferring out-of-state car insurance to New York, and Liz Frazier couldn't have been more helpful. Knowledgeable, responsive, efficient — and above all, pleasant and kind. Thanks, Liz!"
We responded:
"Thank you for the 5-Star Google review Kevin, and the glowing and kind words for Liz! I'm very pleased that she made your experience transferring your auto insurance to NY a positive one. We look forward to helping you with any additional insurance and/or financial services needs you may have - Michael Casseri, Williamsville, NY"
Andrew
March 25, 2023
5
out of
5
rating by Andrew
"Great ppl! We were able to get insurance and with a very competitive rate! Thank you Dan & Kelly for the team work and getting our insurance rolling so we could be rolling threw the weekend!"
We responded:
"Andrew, thank you for the 5-Star Google review! I'm so glad that Dan & Kelly were able to help you out and get things rolling....I have an amazing Team! We appreciate your business - Michael Casseri, Williamsville, NY "
Aziz Ali
March 8, 2023
5
out of
5
rating by Aziz Ali
"Liz always ask for Liz!!! She’s quick and prompt!!!"
We responded:
"Aziz, thank you for the 5-Star Google review and the kind words for Liz! I'm extremely fortunate to have Liz on my Team. Please also know you will get tremendous help and support from all of my outstanding Team Members. We look forward to the opportunity to continue to take care of your insurance and financial services needs - Michael! "
Craig VanTine
February 8, 2023
5
out of
5
rating by Craig VanTine
"Great operation, Kelly and Liz very helpful no matter the situation may be"
We responded:
"Craig, thank you for the 5-Star Google review! I'm glad both Kelly and Liz were able to help you in your most recent interaction with my office. We are always here to help and look forward to taking care of you and your family in the future - Michael!"
MicMarksman
January 24, 2023
5
out of
5
rating by MicMarksman
"Set up insurance with them as a first time driver and they were amazing very friendly and much cheaper than other options out there dave was my agent that helped me through my insurance and he was amazing"
We responded:
"Thank you for the 5-Star Google review! I'm very glad that Dave was able to take care of your auto insurance and we look forward to helping you with additional insurance needs in the future. Welcome to our Agency - Michael!"
Janet LoPresto
January 12, 2023
5
out of
5
rating by Janet LoPresto
"The team at the Casseri Agency is top notch. Justin made our switch to State Farm easy and saved us a ton of money in the process. Everyone at the agency is courteous and competent!! Highly recommend."
We responded:
"Hi Janet, thank you for the kind words and the 5-star Google review! We are very pleased to welcome you and your husband to our Agency and look forward to the opportunity to work with you! - Michael"
Paul's Calendar
November 1, 2022
5
out of
5
rating by Paul's Calendar
"Awesome folks here - so helpful!"
We responded:
"Thank you very much for the 5-Star Google review Paul! We sincerely enjoy and appreciate the opportunity to work with you and I am very glad that your recent experience with my Team was so positive. We are always here to help! -Michael "
Barb Backus
October 9, 2022
4
out of
5
rating by Barb Backus
"Kelly was knowledgeable, and pleasant to work with. She assisted in transferring my insurance to a newly purchased vehicle. Thanks for your help"
We responded:
"Hi Barb, I'm so glad that Kelly was able to take care of your recent transaction. Thank you for taking the time to leave a great Google review. As always, if you need assistance, we are here to help! - Michael"